Meet the Visitor Services Team

Fearlessly led by Madden, our Visitor Services team members are the ones you’re most likely to encounter on a visit to the Discovery Center. They are responsible for maintaining the museum floor, guest interactions, educational programs, and birthday parties. We’ve got a great time in place and hope that you’ll take the time to get to know them on your next visit.

Bekkah is currently a student at MTSU with an interest in Biology. Her friendliness is a huge asset to the DC as she is great at engaging with families and helping them to fully enjoy our exhibits and programs.

Dirk started as a weekly animal care volunteer and is now a paid staff member. He still focuses primarily on animal care and takes care of feeding the animals and maintaining their habitats. In addition to his love of animals, Dirk is interested in aviation.

Jeffrey is our very first Playologist. This role acts as a concierge for birthday parties and is primarily focused on implementing interactive programs on the museum floor. In his short time at Discovery Center, Jeffrey has already started working on revamping our themed birthday parties.

Jessica is a recent graduate of MTSU’s Department of Education. She has started to help out with field trips and does a great job of playing with our young guests. In her spare time, Jessica designs and creates costumes to wear to different conventions.

Kalab graduated from MTSU with a degree in Animal Science and Biology, and has work experience in logistics, manufacturing, catering, and at a business card company. His past work experiences have made him a great member of the DC Safety Committee.

Kayla is our newest member of the Visitor Services Specialists. She recently graduated from the Tennessee College of Applied Technology’s medical coding program. Kayla found out about this job while bringing her younger brother to and from camp this summer.

Kendall graduated with a degree in Child Development and Family Studies from MTSU. She does a great job working with families on the floor, leading stations on field studies, and serving as a substitute teacher for SPARK! Kendall is a lifelong resident of the Discovery Center and grew up playing at the house.

Michael is currently a Communications and Public Relations student at Mississippi State University. His favorite DC animal is Stanley and he does a great job helping gets to interact with our many exhibits. While we’ll miss him when the school year starts, we hope he’ll be back for winter break and next summer!

Micki is a SPARK! program specialist. Her skills as a retired librarian and top-notch grandma make her a perfect fit for our SPARK! families. She also runs our summer storytime, maintains the discovery gardens, and helps with the write-ups for our Secret Garden Tour each summer.

Rachel runs our weekly Snack Attack program. She is a Registered Dietitian and builds healthy habits and wise eating choices in each week’s program. She’s the mama of two little ones so you’re most likely to find her in the kitchen or hanging out in Tiny Town.

Ryan came to Discovery Center as an intern with Lipscomb’s IDEAL program. Through his internship he spent time working with the animals, assisting with field studies, and helping to clean the floor. His attention to detail is spot on and Ryan does a great job straightening up in Creation Station and Tiny Town. In his spare time, Ryan cheers for the Vanderbilt Commodores.

Samm is a student at Motlow studying English and Education and looks forward to becoming a teacher one day. She does a fantastic job of coming up with great ways to engage with visitors through introductions to animals or suggestions about new ways to explore the exhibits.